Support & FAQs

How does Reach Work?

Cell towers in rural areas are under utilized for some carriers, this is where we come in. We figure out who isn't utilized during peak, and if service is consistent then we offer Reach where you are. Things change, towers degrade, antennas realigned, so we made Reach a no commitment service.

What kind of speeds can I expect?

Speeds can range from 15mbps to 150mbps, all of this is determined by the modem and signal strength. Ping will generally be between 25-80ms, with very little jitter and no loss. Ping is what makes Satellite services feel underwhelming. Their ping and jitter will be upwards of 700 - 3000ms making streaming, and video conferencing frustrating.

Which plan is best for me?

Our Reach Local membership is available for anyone located within 100 miles of Spokane, WA. Our Reach Nationwide membership is offered for those DIYers outside of our local service area, but who want to take advantage of our customized powerful modems and routers to set up their own connection. View each of the plan details on our Membership page.

Once I subscribe, what is mine?

For Local Memberships: You get access to the equipment, and the plan we provide. We own the equipment, the service plan, and those are things that are returned once you cancel. You get access to unlimited internet with no contracts and no fees.

What Happens If What I Choose Doesn’t Work?

If the plan you initially choose does not connect or is slower than expected, this most likely means a lack of LTE coverage/reception at your location, or less commonly, the cellular tower your device is connecting to is either using outdated antennas or is congested from high usage in your area. Regardless of the reason, our 14-Day No Risk Return Policy has you completely covered. Simply return your device for a 100% refund.

Is this real? It seems too good to be true!

YES we are very real! We started Reach INW to provide customized high-speed internet access for rural customers who aren't happy with their current options (or lack thereof) -- just like ourselves. Our community of members benefit from our unlimited and unthrottled plans/devices which they are able to utilize during their membership. Most of our members have talked with or met John in person, and know how passionate he is about reliable, high-speed wireless internet!

For anything else, just ask.